100% Money Back Guarantee

Swyftdesk offers a 100% refund on all its design services. However, it is not an unconditional 100% refund, and certain conditions still apply.

Our Money Back Guarantee is valid for 30 days from the date of order placement, provided that all other terms are applied. The guarantee is valid only if you have not requested revisions for any design sample/concept within your order. Once you request a revision or change to the provided design samples/concepts, you agree to proceed further with our services and cannot claim any refund.

When Refund Policy is Void

Our Refund Policy will be void if:

• The primary design concept (for any service) has been approved.
• You have chosen a special or custom package.
• You have demanded revisions beyond the initial design concepts (logo or website).
• The designs (logo or website) have been finalized.
• The website has been designed, developed, and deployed live.
• The company has not been contacted for more than 2 weeks without notice.
• The project has been placed on hold upon customer request.
• Company policies have been violated.
• Another company or designer has been approached for the same project.
• The creative brief is lacking required information from the client end.
• A complete design change has been demanded and provided.
• The business is closing or changing name or business.
• Reasons such as 'change of mind', 'disagreement with partner', or other reasons that do not pertain to the service provided will not be subject to refund under any circumstances.
• Once a client has accepted multiple sets of revisions (for any service), refund will not be applicable.
• You have approved the deliverables.
• You have failed to provide the initial design brief within 10 days of order placement.

Non-Refundable Services

Services not related to design services are not eligible for refunds under any circumstances. They are not covered under our 100% money back guarantee. If such a service is acquired as part of a Package Deal of any kind, it cannot be used to request a refund on the entire package. Examples of such services are as follows:

• Website & Email Hosting Services
• Website SSL Certificates
• Website Domain Purchase
• Website Maintenance Plans
• Website SEO Plans
• Social Media Marketing
• Google AdWords Campaigns

For services that are not covered under the 100% refund policy, in case of dissatisfaction, Swyftdesk management, after reviewing the project, may choose to offer a partial refund to the client.

For bundle services, if you are dissatisfied with any specific service, a refund can only be claimed against that specific service and not the complete set of bundle services.

Refund Timeline & Eligibility

• On the off chance that a request for refund is made before the delivery of initial design concepts, then you would qualify for a full refund (less 10% administration and processing charge).
• If the refund request is made within 48 hours of initial design delivery, you will only be eligible for a 66% refund (less 10% administration and processing expense).
• If the refund request is made within 48-96 hours after the initial design delivery, you will only be eligible for a 33% refund (less 10% service & processing fee).
• No refund request will be entertained after 96 hours of the initial design delivery. However, we believe in 100% customer satisfaction, so you are requested to reach out to us so we can address your concerns.
• No request for refund will be entertained after inaction by the customer for 7 working days. If you wish to restart the order, you will be charged a certain fee contingent upon your project.
• No request for refund will be entertained if the customer goes unresponsive at any point of time for 5 working days.
• No refund will be entertained after the final files have been delivered.
• For website bundles, no refund will be entertained once the initial design mockup has been revised or the inner pages have been created with client's approval.

How to Claim Your Refund

To ensure that your refund request is processed effectively and is approved, please make sure that you meet the requirements mentioned above. Follow the below-mentioned ways to raise your 'request for refund':

• By calling us any time at our Toll-Free Number (929) 923-0306
• By engaging with us via Live Chat. Click Here to start chat now.
• By sending us an Email at business@swyftdesk.co with "Request for Refund" and 'Order ID' in the subject line.

As soon as we receive your request for refund, we will reach out to you at our earliest to assist you with the best possible resolution and start the refund process.

We will try to resolve your query and concern in light of our revision policy immediately or else will email you a refund request approval from our refund department.

Post-Refund Rights

After successfully claiming the refund, the rights to your design would be transferred to Swyftdesk, and you would not legally be allowed to display any version of the design sent by the company.

• Since the rights to design would now be transferred to Swyftdesk, you concur that you will have no right (immediate or indirect) to use any reaction or other content, work product or media, nor will you have any ownership interest for or to the same.
• Working in collaboration with the Government Copyright Agencies, Swyftdesk would share Copyright Acquisition data for the refunded outlines that would restrict the re-utilization of the designs as original designs in the future.

Important Conditions

Good Faith: Money Back Guarantee depends on the request being set in accordance with some basic honesty. Where a client has placed design orders with more than one agency for the same job, with the intention of claiming a refund, Swyftdesk does not consider this to be good faith. In such instances, we reserve the right to decline a refund request.

Client Input: All design jobs require client input before finishing the design, which is why it is requested that the customer is active throughout the process and gives feedback in order to get the required results.

Legitimate Reason: A refund request should have a legitimate reason which must be qualified against the design brief and client input for revisions. Unless a concept has not been composed as per brief, a refund will not be approved; however, further revisions will be provided until you are satisfied.

Project Closure: If a project has been abandoned in terms of approvals or specifications, based on the lack of any written communication between the client and the account manager for a period of at least 30 days, then the project will be deemed as closed. Closed Projects that have been either delivered in full or weren't claimed for a period of at least 60 days - Swyftdesk cannot be held liable after the stated time duration.

Reactivation Policy: If the client gets unresponsive for a month or more, the project will be considered closed. A reactivation fee will be charged for the said project.

Mutual Non-Disparagement

It is also to be noted that, under any circumstances, both parties (Swyftdesk & Client) agree not to attack/criticize each other and any of its employee, associate/s or partner/s publicly (on public forums, blogs, social networks, etc.) at any given time during or subsequent to the contract period. Similarly, both parties agree not to talk on forums, blogs, community groups, or any social media in a way which brings a bad name to either party or any of its employees, associates, or partners. In case of breach, the breaching party would have to pay a reasonable compensation decided by the non-breaching party as damages.

Contact Us

If you have any questions or concerns about our Refund Policy, please get in touch with us:

Swyftdesk
Email: bussiness@Swyftdesk.org
Phone: (929) 923-0306