1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Full name
• Email address
• Telephone or mobile number
• Account information
• Information submitted through forms or customer support
• Information related to services you request from us
• Communications between you and Swyft Desk

We may also collect limited technical or usage information when you interact with our online services.

2. How We Use Your Information

We may use the information we collect to:

• Create, administer, and maintain customer accounts
• Provide requested products or services
• Process and respond to customer inquiries
• Provide customer support
• Communicate important information regarding your account
• Send service and status notifications
• Send reminders or other account-related communications
• Maintain the security and operation of our services
• Comply with applicable legal and regulatory requirements

3. SMS Communications

When you provide your mobile telephone number and consent to receive text messages from Swyft Desk, we may send you SMS messages concerning your account or services you have requested.

Messages may include account notifications, service updates, status updates, reminders, customer support communications, and other information directly related to your relationship with Swyft Desk.

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to a message. After opting out, you may receive a confirmation message indicating that you have been unsubscribed.

For assistance, reply HELP or contact Swyft Desk at (888) 786-0976.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

4. SMS Privacy

Swyft Desk does not sell, rent, or share mobile telephone numbers or SMS consent information with third parties or affiliates for their marketing or promotional purposes.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties.

We may use service providers solely as necessary to facilitate communications and provide our services, subject to appropriate privacy and confidentiality obligations.

5. How We Share Information

We may disclose information to service providers that assist us with legitimate business operations, such as communications, technology infrastructure, customer support, security, or other operational services.

We may also disclose information when required by law, legal process, regulation, or governmental request, or when reasonably necessary to protect the rights, property, or security of Swyft Desk, our customers, or others.

We do not sell personal information for marketing purposes.

6. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

No electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Choices

You may request that we update or correct certain personal information by contacting us.

You may separately withdraw your consent to SMS communications at any time by replying STOP.

9. Children's Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, we may update the "Last Updated" date at the top of this policy.

11. Contact Us

If you have questions regarding this Privacy Policy or Swyft Desk's privacy practices, please contact:

Swyft Desk
Phone: (888) 786-0976
Email: support@swyftdesk.org